Rostering coordinator
- Owns
- Building and publishing rosters, filling shift changes, confirming with workers, following up timesheet anomalies
- Stays with you
- Participant-facing contact and decisions about worker performance
More team. Less overhead.
Dedicated back‑office teams, already working inside businesses like yours.
Teamr places dedicated, Philippines-based people in the rostering, claims, compliance and administration roles that keep your business running — recruited, trained and managed by us, so your qualified people can stay with clients, care and the tools.
Recruited and managed by TeamrAustralian business hoursWorks in your systems
Teams already working in
NDISSupport at HomeSupported residential services
Panel & smash repairLicensed motor car traders
AccountingMortgage brokingConstruction
Built by operators
We don’t just place staff in care and automotive. We run businesses in them.
Teamr is part of Renaissance Private Capital, which owns and operates Australian businesses in disability support, aged care, supported residential services and automotive repair. We know what a regulated back office involves because we manage our own — and we know where offshore support helps, and where it shouldn’t be used.
Disability supportNDIS services
Aged careSupport at Home services
Supported residential servicesTwo Victorian facilities
Automotive repairSmash repair operations
The challenges we solve
Your qualified people should be with clients, not buried in paperwork.
Care providers
- Rosters change daily and every gap lands on a coordinator’s desk
- Referrals wait while intake packs and assessments get scheduled
- NDIA and Support at Home claims pile up at month end
- Worker screening, training and insurance registers drift out of date
Automotive businesses
- Customers call for updates your front counter doesn’t have time to give
- Insurer portals, assessments and supplementaries eat estimator time
- Parts orders and back-orders need constant chasing
- Vehicle, registration and customer paperwork builds up behind every sale
Professional & property services
- Client documents arrive late and need constant chasing
- Loan files and lender portals take hours of broker time
- Purchase orders, subcontractor documents and progress claims fall behind
- Qualified staff do admin because nobody else has time
Roles we place
Clearly defined roles, with clear lines on what stays with you.
Every role has a written scope. Your team member owns the repeatable work; advice, decisions, approvals and regulated activity stay with your Australian team.
Care providers
NDIS, Support at Home, supported residential services and allied health.
Intake and referral coordinator
- Owns
- Logging referrals, sending intake packs and service agreements, scheduling assessments, chasing missing information
- Stays with you
- Eligibility and service-fit decisions, and assessment conversations
Billing and claims officer
- Owns
- Preparing and submitting NDIA and Support at Home claims, follow-up, reconciling delivery records against funding
- Stays with you
- Approvals, payments and lodgement authority
Compliance administrator
- Owns
- Worker screening, training and insurance registers, expiry reminders, evidence collation for audits
- Stays with you
- Audit sign-off and incident classification
Automotive businesses
Panel and smash repair, mechanical workshops and licensed motor car traders.
Customer updates coordinator
- Owns
- Progress updates, booking confirmations and pickup scheduling
- Stays with you
- Repair decisions and anything that needs a technician
Claims administrator
- Owns
- Insurer portal entries, assessment documentation, supplementary paperwork and invoice follow-up
- Stays with you
- Estimating and authorisation decisions
Parts and supplier coordinator
- Owns
- Order follow-ups, ETA chasing and back-order tracking
- Stays with you
- Supplier selection and pricing
Dealer administrator
- Owns
- Stock listings, sale and registration paperwork preparation, and customer follow-up
- Stays with you
- Pricing, negotiations, contracts and finance decisions
Professional & property services
Accounting practices, mortgage brokers and construction businesses.
Client services administrator — accounting
- Owns
- Client onboarding, document collection, workflow tracking and inbox management
- Stays with you
- Advice, technical work and lodgement sign-off by your accountants
Loan processing administrator — mortgage broking
- Owns
- Document collection, application data entry, lender portal follow-up and settlement tracking
- Stays with you
- Credit assistance and client recommendations by your licensed brokers
Project administrator — construction
- Owns
- Purchase orders, subcontractor documents, document control and progress-claim administration
- Stays with you
- Contracts, variation approvals and site decisions
Something else?
- Tell us
- If the work is repeatable and rules-based, we can usually define a role around it.
- Next step
- Talk to our team
Dedicated support, built around your business
A team member who works the way you do.
Your Teamr team member works on your hours, in your systems and to your processes, and reports to the people you choose.
Your systems
Authorised access to the tools you already use, set up and controlled by you.
Your communication
Daily check-ins and end-of-day handovers through your existing channels.
Your processes
Your checklists, standards and escalation rules, documented from the start.
Role scope
Rostering coordinator
Example scope · full-time, dedicated
- Reports to
- Your operations manager
- Hours
- Mon–Fri, Australian business hours
- Works in
- Your rostering system, email and Teams
- Check-ins
- Daily handover, weekly review
Owns
- Publishing rosters
- Filling shift changes
- Timesheet follow-ups
Stays with you
- Participant contact
- Worker performance
- Final approvals
Today’s handover
- Filled tomorrow’s open shifts and confirmed with workers
- Flagged two worker screening checks due to expire
Example day
Claims administrator, three-site repair group
- Check insurer portals and update new assessments
- Send progress updates on today’s pickups
- Chase supplementary approvals and late parts
- Prepare invoices for completed jobs
- Send the group-wide job report to the operations manager
Dedicated staff
One team member who becomes an extension of your existing team.
For example: a loan processing administrator for a mortgage broking practice.
Managed teams
Coordinated support across several roles or locations, with one point of contact.
For example: claims, parts and customer updates covered for a four-site repair group.
How it works
From first conversation to a working role.
1
We understand your business
Where the workload is building, the systems you use and the standards you expect.
2
We define and fill the role
A written scope, then recruitment of people with relevant experience.
3
We support onboarding
Access, handovers and communication routines set up so the role fits your workflow.
4
We manage performance and continuity
Regular check-ins, people management and planning for leave.
Your options
How Teamr compares.
Most businesses weighing up extra support are choosing between three paths. Here’s how they differ.
Swipe to compare all three options →
| Feature | Teamr | Hiring locally | Freelancer platform |
|---|---|---|---|
| Dedicated to your business | Yes | Yes | Varies |
| Recruitment and matching | Handled by us | You run it | You run it |
| Employment, payroll and HR | Handled by us in the Philippines | You manage it | Varies |
| Ongoing performance management | Included | You manage it | You manage it |
| If someone leaves | We recruit a replacement | You re-hire | You start again |
| Works your hours, in your systems | Yes | Yes | Varies |
| How you pay | One flat monthly fee per role | Salary plus on-costs and overheads | Hourly rates that vary |
A shared working day
The Philippines is two to three hours behind Australia’s east coast, so your team member works your business hours.
Strong written and spoken English
English is widely used across Philippine business and education.
Experienced administrators
The Philippines has a large, established workforce in business support roles.
How pricing works
One flat monthly fee per role.
No timesheets to check and no surprise invoices. We scope the role with you first, then quote a single monthly fee, so you know the full cost before you commit.
Get a Role QuotedWhat’s included
- Role scoping and a written role description
- Recruitment and matching to your requirements
- Onboarding support and handover routines
- Employment, payroll and HR in the Philippines
- Ongoing performance management and leave planning
- One point of contact at Teamr
Who you’ll deal with
Founder-led, by people who run businesses like yours.
Renato Bacalla
Co-Director
Around 15 years in Australian business banking, working with SMEs across health and professional services.
Daniel Lay
Co-Director
Leads technology, operations systems and strategy across Teamr and the businesses we run.
Common questions
What owners ask us first.
Will your people do regulated or professional work?
No. Our team members handle administration and coordination under the supervision of your licensed and qualified people. Advice, assessments, credit assistance, lodgements and sign-offs stay with your Australian team.
Will my clients or participants deal with offshore staff?
Only where you decide. In care, participant-facing contact stays with your Australian team; your Teamr team member works behind the scenes. In repair, many groups are happy for customer updates to come from their offshore coordinator — it’s your call.
How is our data protected?
Your team member works only in the systems you authorise, with access you control and can remove at any time. We’ll take you through our privacy and security arrangements on a call.
What happens if someone leaves or isn’t the right fit?
Continuity is part of the service. We manage performance, plan for leave and recruit a replacement where needed, so the role keeps running.
How much management will it take from me?
You set the priorities and standards. We handle recruitment, employment, payroll and people management in the Philippines.
How is it priced?
A monthly fee per role, quoted once we’ve scoped the work, so you know the full cost before you commit.
Not sure where to start?
Tick the work you’d hand over. We’ll suggest a role.
Suggested role
Book a discovery call
Let’s scope your first role.
Tell us about your business and the work that’s building up. We’ll come back with a time to talk through which role would make the biggest difference.
Prefer email? info@teamr.ph